My mentor Dr. Alan Weiss is right when he says that time is a priority not a resource. In other words, people who say they don’t have...

Yes, you need to understand your customer. But here’s a news flash: Survey respondents tell lies. Worse still, some of them think they’re...

One of the more annoying things about what I do is being asked why I think I'm right about a business issue when I know nothing about the...

A few weeks ago, I was helping a sales manager try out account-based marketing for the first time. There was a particular prospect he had...

The approach most businesses take to positioning is to think about where they fit in the market. That's fine as a sanity check later, but...

The "Shinkansen" bullet trains in Japan have reversible seats. Every time a train reaches its final destination, a team of cleaners move...

Businesses and careers can survive poor personal performance. That doesn’t mean they should have to. And if survival is your primary...

The Lufthansa Business lounge at Düsseldorf airport during the evening rush hour is always packed. Finding a seat is often a challenge,...

When it comes to professional sports, I believe that attack is often the the best form of defence. This was illustrated perfectly by...

I go running around three times a week. I'm not exactly built for it and nobody would describe me as fast. So, when I registered for a 5K...