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Aim at foot. Shoot.
Are most of your business problems self-inflicted? One of the most common objections I hear from prospective clients when I discuss an...

Hamish Mackenzie
2 min read
Too much dung, not enough beetle
Are you focused on your work at the expense of the reason you're doing it? Last spring I was in a boutique hotel in a beautiful backwater...

Hamish Mackenzie
2 min read


What gear are we in?
Speed should be seamless. Electric vehicles don't have gears. Smooth, seamless acceleration and braking is the new normal. At work, too...

Hamish Mackenzie
1 min read


Service that sucks.
When ordering processes go wrong. I recently experienced the following as a customer: I made an enquiry about a product and was quoted a...

Hamish Mackenzie
1 min read
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